Refund policy

60-Day Money-Back Guarantee

At Blu Flo, we stand behind the purity and quality of our products.

If you're not satisfied with your purchase, you may request a refund within 60 days of delivery.

To start a refund, you can contact us.

 

First-Time Purchases (Risk-Free)

Your first purchase of any Blu Flo product is protected by our risk-free 60-day money-back guarantee.

• No return is required.

• Limited to one refund per customer.

• Shipping costs and optional shipping protection fees are non-refundable.

This allows you to evaluate the product without risk.

 

All Subsequent Purchases (Including Subscriptions)

For any repeat purchases, including subscription (autoship) orders — the following conditions apply:

• Opened bottles are not eligible for refund.

• Items must be unopened and unused.

• Return shipping is the responsibility of the customer.

• Shipping costs are non-refundable.

• Refunds are processed once returned items are received and inspected.

We reserve the right to refuse refunds where products are significantly used beyond reasonable evaluation or where abuse of the policy is suspected.

Subscription Billing & Cancellation

Subscriptions renew automatically on the billing schedule selected at checkout.

You can contact us or cancel or modify your subscription at any time through your account portal.

• Changes must be made before your next billing date.

• Once an order has been processed or shipped, it cannot be cancelled.

• Failure to cancel prior to renewal does not qualify the order for automatic refund.

If you need assistance, please contact us before your renewal date and we’ll help you.

 

Order Cancellations (One-Time Purchases)

If you need to cancel a one-time order, please contact us as soon as possible.

• We will make every effort to stop the order before shipment.

• Once an order has been processed or shipped, it cannot be cancelled.

• An administrative processing fee may apply where permitted.

 

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Contact us immediately through our Contact Us page.

• Please include clear photo evidence of the issue.

• In most cases, you will not need to return the damaged item.

• Once verified, we will send a replacement at no cost.

Claims submitted without photo evidence may not be eligible for replacement.

 

Shipping Costs

• Shipping costs are non-refundable.

• Optional shipping protection fees are non-refundable.

• Return shipping (where applicable) is the customer’s responsibility unless otherwise stated.

 

Important Notes

• The 60-day guarantee is limited to one refund per customer.

• Results vary between individuals. Our guarantee covers product satisfaction, not specific health outcomes.

• Excessive refund requests, policy abuse, fraudulent claims, or chargeback misuse may result in refusal of future service.

• Orders flagged for abuse or reselling activity may be deemed ineligible for refund.

 

Chargebacks & Payment Disputes

We are committed to resolving concerns quickly and fairly.

If a chargeback or payment dispute is filed without first contacting us, we reserve the right to:

• Provide proof of delivery and policy agreement to the payment provider,

• Suspend future orders,

• Decline future service.

We strongly encourage customers to contact us first so we can resolve the matter directly.

Holiday & Carrier Delays

During high-volume periods or carrier disruptions, delivery times may vary. Estimated delivery dates are not guaranteed.

 

Policy Updates

Blu Flo reserves the right to update or amend this Refund & Return Policy at any time. Changes take effect immediately upon publication on our website.

 

Acknowledgment of Policy

By placing an order with Blu Flo, you acknowledge and agree to the terms outlined in this Refund & Return Policy.